Techcombank | 2021 Annual Report

VI | EN

Total WB deposits at the end of 2021 were VND 46.5 trillion, +8.9% YoY. The average CASA balance increased 67.8% YoY, while the CASA ratio remained high at 55.3%.

TOI

72.5% YoY

VND 10.3 trillion

NII

77.2% YoY

VND 9.1 trillion

NFI

44.1% YoY

VND 1.2 trillion

Total outstanding credit to WB customers

14.3% YoY

VND 184.3 trillion

Average credit

34.3% YoY

178.6 trillion

NPL ratio of WB customers

0.02%

Total operating income

59.1% YoY

VND 13.4 trillion

5

average number of products per customer
Total value of money transfer via digital channel

70.4% YoY

  • Expand our value chain capabilities including credit origination, distribution, transaction banking, investment products in priority sectors.
  • Upgrade our investment and liquidity management products to serve customer needs and digitalise the credit process to attract new credit customers.
  • Onboard WB customers on the new Corporate lending platform (BCDE), using more, and better data to continually improve the accuracy and efficiency of the credit decision framework, thus improving overall customer experience and satisfaction.
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